Quite simply the supply manager wants to ensure that the product or service delivered is as per user requisition,contract and terms. One approach to achieve this is the inspection of every piece delivered or alternatively a supply source that is so good that there is no need of quality assurance. In between these two extremes are a variety of suppliers and a whole function of quality management including TQM and Quality Tools like Pareto charts ,Ishikawa (cause effect ) diagrams. Matters become more interesting when service quality has to be managed. The starting point of service quality is a service level agreement (SLA); for example it must be decided in advance that a service call will be responded to within the same day or the next day.
The Quality section is the last section in the Effective Supply Management ( Part 2) of the CPSM.
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